Utilization Review Index Intake Coordinator - REMOTE - Mon-Fri 8:30am-5:30pm PST

EK Health Services; United States; Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401K

Paid Time Off

Paid Holidays

Monthly Internet Stipend

Job summary

EK Health Services is seeking an Index-Intake Coordinator to prepare electronic medical case files for Healthcare Professionals. The role combines indexing and intake tasks, with end-to-end processing of Utilization Review referrals and case assignments.

This full-time, remote position features a Monday–Friday schedule (8:30 AM–5:30 PM PST) and requires strong data entry, organization, and communication skills. California, New York and Hawaii residency are not considered for this posting.

Qualifications

• High School Graduate or G.E.D. equivalent.
• Professional demeanor with Excellent Written and Oral Communication Skills.
• Strong Organization Skills.
• Must be computer literate with MS Word, MS Excel, Email, and Internet.
• Basic medical terminology.
• Basic clerical and administrative skills.
• Must be Accurate and Efficient.
• Must be Punctual and Dependable.
• Able to work in a fast-paced environment and meet deadlines.

Responsibilities

• Scan, upload, and label case documents into the appropriate case files.
• Separate and sort hard copy/soft copy medical files and documents.
• Process referrals with deadlines and send reviews to HCPs.
• Collect medical files and documents to be scanned, indexed, and uploaded to UR case management application.
• Heavy data entry.
• Answer incoming calls professionally and assist callers.
• Interact with Nurses, Insurance Adjusters, and other medical professionals.
• Respond to routine inquiries and refer complex requests as needed.
• In-take / data entry of UR referrals into EK Health Services software and case assignment.
• Other duties as assigned.

Skills

Professional demeanor

Written and verbal communication

Organizational skills

Punctual and dependable

Independent work

Time management

HIPAA compliance

Fast-paced work ethic

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Email

Internet

Job description

Full-time

Description

Please note: At this time, we are not accepting or considering applicants residing in California (CA), New York (NY), or

Hawaii (HI).

Under the direction of the UR Administrative Supervisor, an Index-Intake Coordinator is responsible for pre-opening and preparing electronic medical case files for Healthcare Professionals (HCP) to complete. The indexing portion is comprised of scanning, indexing, categorizing, and uploading medical records and files to the corresponding Utilization Review or Medical Case Management case.

Concurrently, this position also requires the ability to transition between indexing and intake. The intake coordinator role performs end to end processing of Utilization Review referrals, which is the process between indexing to the assignment of the HCP. They will also assist other administrative staff with overflow work, including word processing, data entry and internet research tasks.

Work Specifics: Non-Exempt, eight (8) hour workday, Monday-Friday 8:30 AM - 5:30 PM PST. Remote.

Responsibilities may include, but are not limited to:

• Scanning, Uploading, and labeling of case documents into the appropriate case files
• Separating and sorting of hard copy/soft copy medical files and documents
• Processing referrals with dedicated deadlines and sending reviews to our HCPs
• Collecting medical files and documents to be scanned, indexed, and uploaded to web-based Utilization Review case management application
• Heavy data entry
• Promptly answer all incoming calls and assist callers with proper telephone etiquette; must sound professional, credible, pleasant, and sincere
• Professional interaction with Nurses, Insurance Adjusters, and other medical professionals
• Responds to routine inquiries or complaints from customers and the public; refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to appropriate staff
• Process Utilization Review referral forms received by EK Health Services
• In-take / Data Entry of UR referrals into EK Health Services software and case assignment
• Other duties as assigned

Pay and Perks:

• Pay: $16-17/hr DOE
• Medical, Dental and Vision insurance
• 401K
• Paid Time Off
• Paid Holidays
• Monthly Internet Stipend

Requirements

• High School Graduate or G.E.D. equivalent
• Professional demeanor with Excellent Written and Oral Communication Skills
• Strong Organization Skills
• Must be computer literate with a high comfort level with computer programs/ functions, including MS Word, MS Excel, Email, and Internet
• Basic medical terminology
• Basic clerical and administrative skills
• Must be Accurate and Efficient
• Must be Punctual and Dependable
• Able to maintain focus and positive attitude in a fast-paced environment
• Ability to work with minimal supervision
• Ability to meet deadlines in a high pressure, time sensitive environment

Physical Requirements:

Candidate must be able to sit the majority of an 8-hour day except for lunch and break times. Candidate must be able to keyboard the majority of an 8-hour day except for lunch and break times. Candidate must have manual dexterity. Candidate must be able to speak on the telephone intermittently throughout the day. Candidate must be able to read and write English fluently. Candidate must be able to provide and confirm safe home office environment. Home office must be HIPAA compliant.

*Requires DSL, fiber, or cable internet connection from home 100 mbps preferred or better.*