Utility Payments & Customer Service Specialist

City & Borough of Sitka Alaska; Sitka (AK); On-site; USD 42,000 - 52,000; Full time

Job summary

The City & Borough of Sitka Alaska seeks a detail-oriented customer service specialist to support the payment office for utility services. This role handles payments received by mail or in person, assists customers at the front counter, and responds to billing questions with accuracy.

Under supervision, the staffer will process payments, reconcile daily cash and checks, and pursue delinquent payments while maintaining confidential information and complying with procedures.

Qualifications

• High school diploma or GED.
• One year of experience in customer service, bookkeeping or accounting, or cash handling.
• Any equivalent combination of experience, education and training which provides the knowledge, skills and abilities necessary to perform the work.

Responsibilities

• Serves as the primary, initial contact at the front counter of the payment office.
• Directs phone calls to appropriate departments.
• Processes payments received by mail or in person.
• Processes applications and work orders for utility accounts.
• Researches ambiguous and unreadable payments.
• Provides answers to or deals with complicated questions or problems regarding utility services or payments.
• Performs daily cash and check reconciliation.
• Secures revenue by verifying and posting receipts and resolving any discrepancies.
• Prepares insufficient check collection letters and pursues payment.
• Processes autopay batches for moorage accounts for each billing cycle.
• Performs other duties as assigned.

Skills

PC skills

Customer service

Record keeping

Detail orientation

Education

High school diploma or GED

Equivalent combination of experience/education

Tools

Word

Excel

Outlook

Financial/accounting software

Job description

The City & Borough of Sitka Alaska seeks a detail-oriented customer service specialist to support the payment office for utility services. This role handles payments received by mail or in person, assists customers at the front counter, and responds to billing questions with accuracy.

Under supervision, the staffer will process payments, reconcile daily cash and checks, and pursue delinquent payments while maintaining confidential information and complying with procedures.