Utility Billing & City Services Specialist

City of Acworth; Acworth (GA); On-site; USD 38,000 - 46,000; Full time

Job summary

The City of Acworth is seeking a clerical/customer service associate to support utility billing operations. The role involves handling payments, updating accounts, processing service applications, and preparing deposits in a city office environment.

Strong attention to detail, good communication skills, and the ability to work with the public are essential. English and Spanish bilingual abilities are preferred to assist a diverse customer base at the City of Acworth.

Qualifications

• Experience in customer service and clerical tasks.
• Ability to process payments and update accounts accurately.
• Bilingual in English and Spanish preferred to assist Spanish-speaking customers.

Responsibilities

• Accept and process utility and tax payments and balances.
• Assist customers by phone and in person with city services and accounts.
• Prepare bank deposits and process service/disconnection/reconnects for power and sanitation.

Skills

Customer service

Clerical tasks

Prioritization

Oral and written communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Office equipment (computer, scanner, fax, copier)

Office software (MS Office)

Job description

The City of Acworth is seeking a clerical/customer service associate to support utility billing operations. The role involves handling payments, updating accounts, processing service applications, and preparing deposits in a city office environment.

Strong attention to detail, good communication skills, and the ability to work with the public are essential. English and Spanish bilingual abilities are preferred to assist a diverse customer base at the City of Acworth.