Customer Care & Billing Specialist (Remote Options)

Anchorage — Anchorage Water & Wastewater Utility; Anchorage (AK); On-site; USD 42,000 - 62,000; Full time

Job summary

Municipality of Anchorage's Anchorage Water & Wastewater Utility seeks a customer-focused professional to support billing, collections, and service inquiries.

You will explain utility services, billing rates, and payment options; collect monthly payments; establish payment arrangements; manage delinquent accounts; and assist customers with online account access, coordinating with internal departments and field service teams as needed.

Qualifications

• High school diploma, GED, or equivalent.
• and
• three (3) years of experience in a customer service, collection, or accounting environment.

Responsibilities

• Explain utility services, billing rates, and payment options.
• Collect monthly payments and establish payment arrangements.
• Manage delinquent accounts and assist customers with online account access.
• Coordinate field service appointments with internal departments and field teams.

Education

High school diploma or GED

Job description

Municipality of Anchorage's Anchorage Water & Wastewater Utility seeks a customer-focused professional to support billing, collections, and service inquiries.

You will explain utility services, billing rates, and payment options; collect monthly payments; establish payment arrangements; manage delinquent accounts; and assist customers with online account access, coordinating with internal departments and field service teams as needed.