Utility Payments & Service Specialist

City of Seguin, TX; Seguin (TX); On-site; USD 44,000 - 45,000; Full time

Job summary

City of Seguin in Seguin, TX seeks a Customer Service Representative to handle payments, manage utility service applications, and ensure accurate cash handling. The role requires attention to detail, data entry, and courteous public interaction in a fast-paced environment.

Responsibilities include processing payments, reconciling cash drawers, preparing deposits, and maintaining orderly records. Experience in customer service and basic spreadsheet use is preferred; bondability is noted in the

Qualifications

• High school diploma or equivalent required.
• Experience in customer service and cash handling preferred.
• Ability to perform numerical detail work accurately under pressure.

Responsibilities

• Receives and process payments through payment windows.
• Processes applications for initiation, transfer, or discontinuance of utility services, entering customer data and generating service orders.
• Reconciles own cash drawer daily.
• Prepares and delivers bank deposits.
• Prepares cut off lists.
• Processes and distributes NSF checks and related documentation.
• Inventories office supplies.
• Answers inquiries from the public.
• Opens and closes the cash vault.

Skills

Cash handling

Numerical accuracy

Customer service

Data entry

Computer literacy

Spreadsheets

Education

High school diploma or equivalent

Job description

City of Seguin in Seguin, TX seeks a Customer Service Representative to handle payments, manage utility service applications, and ensure accurate cash handling. The role requires attention to detail, data entry, and courteous public interaction in a fast-paced environment.

Responsibilities include processing payments, reconciling cash drawers, preparing deposits, and maintaining orderly records. Experience in customer service and basic spreadsheet use is preferred; bondability is noted in the