Utility Billing & Customer Service Specialist

Copperas Cove

Copperas Cove (TX)

On-site

USD 36,000 - 52,000

Full time

6 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Copperas Cove is seeking a detail-oriented Utilities Clerk to support routine and semi-complex clerical and customer service tasks for municipal utility billing. You will post payments, research and reconcile accounts, and process work orders for new or existing services.

The role requires knowledge of utility administration, strong data entry skills, and effective communication with customers and internal teams. Training may be provided to ensure consistent operations within the department.

Qualifications

Knowledge of utilities administration including posting, billing and cash handling procedures.
Experience with municipal utilities or office administration preferred.

Responsibilities

Serves customer utility billing accounts and processes payments.
Posts payments, researches and reconciles accounts.
Generates and processes work orders to establish, transfer, or disconnect services; assesses fees/late charges.
Maintains expertise in utility administration systems (Incode, Paymentus, Neptune, Watersmart) and cross-trains staff.
Provides training to newer colleagues to ensure consistent processes.
Communicates with customers via email, telephone, and in person regarding utility services.