Senior Customer Service & Billing Specialist

Municipality of Anchorage; Anchorage (AK); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Audio

Life Insurance

Dependent Life Insurance

Short Term Disability

Long Term Disability

Flexible Spending Accounts – Health &/

Health Savings Accounts

State of Alaska PERS Program

401(k) and 457 Savings Plans

Employee Assistance Program

Paid Leave Plan

13 Paid Holidays

Job summary

Municipality of Anchorage seeks a customer service-focused clerk to support the Anchorage Water & Wastewater Utility. You will assist customers, explain billing, collect payments, and coordinate online access, working with internal departments to resolve issues.

Work schedule is Monday–Friday, 8:00–17:00, with potential telecommuting after probation. A high school diploma and 3 years in customer service or accounting is required.

Qualifications

• High school diploma, GED, or equivalent, and three (3) years of experience in a customer service, collection, or accounting environment.

Responsibilities

• Provide exceptional customer service in support of water and wastewater utility operations.
• Resolve customer concerns, maintain billing accuracy, and foster relationships through responsive service and clear communication.
• Explain utility services, billing rates, and payment options; collect monthly payments and establish payment arrangements.
• Manage delinquent accounts and assist customers with online account access; coordinate with internal departments and field service scheduling.

Skills

Customer service

Collections

Accounting

Education

High school diploma, GED, or equivalent

Job description

Municipality of Anchorage seeks a customer service-focused clerk to support the Anchorage Water & Wastewater Utility. You will assist customers, explain billing, collect payments, and coordinate online access, working with internal departments to resolve issues.

Work schedule is Monday–Friday, 8:00–17:00, with potential telecommuting after probation. A high school diploma and 3 years in customer service or accounting is required.