Customer Payments & Records Specialist

Puget Energy; Little Rock (AR); On-site; USD 26,000 - 38,000; Full time

Job summary

Puget Sound Energy's Customer Operations team seeks a Customer Service Clerk to handle payment processing, record maintenance, and support across credit, new service, apartments, and billing desks. The role emphasizes accuracy and courteous service in a busy utility environment.

You will process payments, prepare deposits, answer routine inquiries, and perform general office tasks such as filing, reception, and data entry. Previous experience not required; on-the-job training provided.

Qualifications

• High school diploma or equivalent with general clerical skills.
• Touch typing proficiency required; strong customer communications skills preferred.
• Experience not required, on-the-job training provided; ability to learn quickly.

Responsibilities

• Perform customer payment processing and prepare bank deposits.
• Answer routine customer inquiries and maintain accurate customer records.
• Assist in customer service areas such as credit, new service, and billing desks.
• Perform apartment desk assignments and various office tasks.
• Process customer payments and assist with balancing cash and reports.

Skills

Customer service

Clerical skills

Touch typing

Education

High school diploma or equivalent

Tools

10-key adding machine

Job description

Puget Sound Energy's Customer Operations team seeks a Customer Service Clerk to handle payment processing, record maintenance, and support across credit, new service, apartments, and billing desks. The role emphasizes accuracy and courteous service in a busy utility environment.

You will process payments, prepare deposits, answer routine inquiries, and perform general office tasks such as filing, reception, and data entry. Previous experience not required; on-the-job training provided.