Drone Field Support Specialist - Utilities & Inspections

Skydio, Inc.

Richmond (VA)

Hybrid

USD 110,000 - 130,000

Full time

47 hours ago

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Benefits offered by this job

Stock options

Health insurance

401K

Paid vacation

Job summary

Skydio, Inc. seeks a products ambassador to provide onsite and remote technical and logistics support for utility and commercial customers.

You will apply UAS expertise and in-depth Skydio product knowledge to keep pilots and inspection programs operational and to drive customer satisfaction. You will stand up drone-in-a-box programs, support substations and remote assets, perform firmware troubleshooting and mission configuration, and collaborate with Product, Support, and Engineering to

Qualifications

3+ years of UAS operations and flight experience, with utility/energy inspection experience preferred.
Experience in customer-facing success or field support roles, ideally for utilities.
Familiarity with utility inspection use cases (transmission/distribution, substations).
Willingness to work flexible hours and regional travel up to 40–60%.
FAA Part 107 certification within 60 days is strongly encouraged for all Skydio employees.

Responsibilities

Act as a product specialist liaison between Skydio and utility customers, handling advanced technical support questions.
Stand up and scale drone-in-a-box programs, including Substation deployments and remote BVLOS operations.
Provide onsite training and develop escalation/triage workflows with internal teams.
Troubleshoot UAS C2 and Cloud networking issues, leveraging Internet protocols and cellular modems.
Collaborate with Product and Cloud Operations to reflect customer needs in the product roadmap.