Utility Customer Support & Billing Specialist (24/7)

City of Port St. Lucie; Port Saint Lucie (FL); In loco; USD 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

The City of Port St. Lucie is seeking a customer service representative in the Utility Systems Department. This role handles daily phone, in-person, and online inquiries about water and sewer services, payments, and related account information.

Responsibilities include data entry, processing payments, and dispatching service requests, with emphasis on accuracy, courtesy, and compliance with city policies. Shift duties and emergency response may apply.

Competenze

• Graduation from an accredited high school or possession of an acceptable equivalency diploma required.
• A minimum of two years of experience in customer service, preferably in utilities or government settings.

Mansioni

• Responds to inquiries via telephone, in person, and online about utility services and payments.
• Balances payments and processes service orders and deposits.
• Maintains accurate customer records and documents interactions in databases.

Conoscenze

Customer service

Microsoft Office

Data entry

Communication

Telephone etiquette

Formazione

High school diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

The City of Port St. Lucie is seeking a customer service representative in the Utility Systems Department. This role handles daily phone, in-person, and online inquiries about water and sewer services, payments, and related account information.

Responsibilities include data entry, processing payments, and dispatching service requests, with emphasis on accuracy, courtesy, and compliance with city policies. Shift duties and emergency response may apply.