Part-Time Utility Customer Service & Billing Specialist

City of Lake Worth Beach; Florida; Sur place; USD 28 000 - 35 000; Temps partiel

Résumé du poste

City of Lake Worth Beach seeks a part-time Customer Service Representative to handle inquiries, payments, and billing with courtesy and professionalism. The role serves the Utilities Office and supports customers across multiple channels, ensuring accurate information and timely responses.

The position is scheduled for 29 hours per week at an hourly rate of $20.50–$25.63, with typical weekday shifts. The office is located at 120 North Federal Highway, Suite 104, Lake Worth Beach, FL 33460.

Qualifications

• Handle customer questions, payments, complaints, and billing inquiries with courtesy and professionalism.
• Ability to verify customer accounts and active services using databases and software.
• Log customer complaints, create service requests, and route to appropriate departments.
• Balance daily cash receipts and assist with new services or account changes.

Responsabilités

• Receives inquiries from customers, contractors, and other city departments by telephone, email, fax, or in person.
• Answers customer requests or inquiries concerning services, products, billing, and equipment.
• Verifies customer account and active services using various databases and software applications.
• Researches customer account information to explain services, charges, and adjustments.
• Logs customer complaints, creates service requests, and route to the appropriate department(s).
• Receive utility payments through mail and in person and post to proper account. Balance at end of day.
• Assist customers in establishing new service. Also assist with closing or transferring accounts.
• Collect money for new services and deposits.
• Maintains and files generated service requests.
• Other duties as assigned.

Description du poste

City of Lake Worth Beach seeks a part-time Customer Service Representative to handle inquiries, payments, and billing with courtesy and professionalism. The role serves the Utilities Office and supports customers across multiple channels, ensuring accurate information and timely responses.

The position is scheduled for 29 hours per week at an hourly rate of $20.50–$25.63, with typical weekday shifts. The office is located at 120 North Federal Highway, Suite 104, Lake Worth Beach, FL 33460.