Utility Services & Billing Support Specialist

City of Surprise; Surprise (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

The City of Surprise seeks an individual to provide customer service assistance to residents, staff and the public for utility billing and public works, in a high-volume phone or walk-in environment.

The role includes processing service orders, explaining City ordinances and policies, performing complex data entry, analyzing billing data, compiling reports, and preparing customer correspondence with research and quality assurance tasks.

Qualifications

• High school diploma or GED.
• Two years of customer service experience, preferably in a high-volume call center.
• Ability to perform complex data entry and analyze data.

Responsibilities

• Provide customer service support to residents, staff and the general public in a high-volume environment.
• Process and create service orders for City services.
• Explain and interpret City ordinances, policies, and procedures related to assigned area.
• Perform complex data entry, analyze data to identify issues with customer billing, and compile reports.
• Conduct research and prepare customer correspondence and basic quality assurance reviews.

Skills

Customer service

Data entry

Call center experience

Education

High school diploma or GED

Job description

The City of Surprise seeks an individual to provide customer service assistance to residents, staff and the public for utility billing and public works, in a high-volume phone or walk-in environment.

The role includes processing service orders, explaining City ordinances and policies, performing complex data entry, analyzing billing data, compiling reports, and preparing customer correspondence with research and quality assurance tasks.