Utility Billing & Customer Care Specialist

Salisburync; Salisbury (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental

Wellness Clinic

Paid holidays

Sick leave

Annual leave

Retirement plan

401(k)

Job summary

The City of Salisbury is seeking a dedicated Utility Customer Service Specialist to greet customers, handle deposits, and resolve questions in a fast-paced environment. You will manage billing tasks, respond to inquiries by phone and email, and maintain professionalism while supporting a high-volume utility service operation.

We offer a rich benefits package including health, dental, wellness clinic, holidays, paid leave, NC retirement contributions and a 401(k) plan, with opportunities for

Qualifications

• High School diploma or equivalent.
• Solid communication skills (verbal, written and telephonic).
• Experience with cashiering and basic billing software.

Responsibilities

• Assist customers with utility accounts in person, by phone, and email.
• Process deposits and handle daily cash transactions with accuracy.
• Respond to inquiries and resolve questions while explaining city policies.

Skills

Customer service

Communication

Cash handling

Problem solving

Multi-tasking

Teamwork

Education

High School diploma or equivalent

Tools

Billing software

Office equipment

Job description

The City of Salisbury is seeking a dedicated Utility Customer Service Specialist to greet customers, handle deposits, and resolve questions in a fast-paced environment. You will manage billing tasks, respond to inquiries by phone and email, and maintain professionalism while supporting a high-volume utility service operation.

We offer a rich benefits package including health, dental, wellness clinic, holidays, paid leave, NC retirement contributions and a 401(k) plan, with opportunities for