Utilities & Billing Customer Service Specialist

Tampa Signode Industrial Group LLC; Tampa (FL); On-site; USD 32,470 - 46,438; Full time

Job summary

A city municipal service in Tampa is seeking an entry-level customer service representative to handle inquiries related to utility services and billing. The candidate will process payments and manage service requests while maintaining accurate records. The ideal applicant has at least one year experience in customer service and a high school diploma. Knowledge of municipal codes and strong problem-solving skills are essential for success. Candidates should be prepared for varying shifts including nights and weekends.

Qualifications

• Graduation from an accredited high school and one year of experience in customer service.
• Ability to prepare clear and concise reports and maintain records.
• Ability to understand and follow complex instructions.

Responsibilities

• Answer inquiries by phone, email, and in person related to utility services.
• Receive payments for municipal services and process service requests.
• Prepare and maintain necessary records as to location and status of accounts.

Skills

Customer service

Problem-solving

Communication

Mathematical calculations

Education

High school diploma

Job description

A city municipal service in Tampa is seeking an entry-level customer service representative to handle inquiries related to utility services and billing. The candidate will process payments and manage service requests while maintaining accurate records. The ideal applicant has at least one year experience in customer service and a high school diploma. Knowledge of municipal codes and strong problem-solving skills are essential for success. Candidates should be prepared for varying shifts including nights and weekends.