Utility Billing & Customer Support Specialist

City of Fulton; Fulton (MO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision (city-paid)

Paid time off (PTO)

15 holidays

Retirement with employer match

Disability insurance

Legends Rec-Plex membership

Job summary

The City of Fulton Finance and Utilities Departments are seeking a dedicated Customer Service/Utility Billing specialist to process payments, update accounts, and respond to resident inquiries. The role emphasizes accuracy, timeliness, and professional service as part of a team dedicated to reliable city utilities.

Responsibilities include generating work orders, applying payments, and maintaining organized files, with back-up support for colleagues as needed.

Qualifications

• Prior customer service experience.
• Strong written and verbal communication.
• High level of discretion, judgment, and professionalism.

Responsibilities

• Process customer payments for utilities accurately and timely.
• Update customer accounts from work orders and maintain organized files.
• Respond to customer inquiries and ensure complete documentation.

Skills

Customer service

Communication

Discretion & professionalism

Job description

The City of Fulton Finance and Utilities Departments are seeking a dedicated Customer Service/Utility Billing specialist to process payments, update accounts, and respond to resident inquiries. The role emphasizes accuracy, timeliness, and professional service as part of a team dedicated to reliable city utilities.

Responsibilities include generating work orders, applying payments, and maintaining organized files, with back-up support for colleagues as needed.