Utility Customer Care Specialist

Decatur Utilities; Decatur (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

Decatur Utilities seeks a Customer Service Representative to join the Customer Service department at the Main Office. This full-time role supports utility services, account records, and responsive customer care.

Primary duties include handling orders for service changes, setting up new accounts, addressing complaints, and guiding customers to financial assistance when needed. Strong communication and Microsoft Office skills are essential.

Qualifications

• High School Diploma or GED equivalent; minimum 2 years related work experience.
• Above average communication to assist customers in a positive and professional manner.
• Ability to communicate clearly with customers who do not speak English fluently.
• Proficient in Microsoft Office Suite and NiSC CIS modules.
• Ability to read and comprehend routine business documents.

Responsibilities

• Communicates with customers by phone or in person and processes service orders.
• Determines deposits and fees or letters of reference and prepares references.
• Refers complaints to the appropriate DU representative.
• Sets up new accounts and adds services for meter information.
• Responds to complaints with possible solutions.
• Maintains updated information on customer accounts.
• Processes charity payments.
• Directs customers to agencies offering financial assistance when needed.
• Processes paperwork for engineering on construction and service connections.

Skills

Communication

Customer service

English proficiency

Problem solving

Data entry

Microsoft Office

Excel

Word

Outlook

Teamwork

Education

High School Diploma or GED

Tools

NiSC CIS modules

Internet Explorer

Microsoft Access

Job description

Decatur Utilities seeks a Customer Service Representative to join the Customer Service department at the Main Office. This full-time role supports utility services, account records, and responsive customer care.

Primary duties include handling orders for service changes, setting up new accounts, addressing complaints, and guiding customers to financial assistance when needed. Strong communication and Microsoft Office skills are essential.