Utility Customer Care Specialist

City of Port Arthur Texas; Port Arthur (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

The City of Port Arthur is seeking a dedicated Utility Service Representative in Port Arthur, TX. The role provides direct assistance to residents and departments, answers questions about utility services, and monitors inquiries through resolution.

Responsibilities include handling billing data, preparing reports, coordinating with other city departments, and representing the utility office at meetings. A strong focus on accuracy, customer service, and confidentiality is required.

Qualifications

• Two (2) years of increasingly responsible clerical or para-professional experience.
• Must have completed the twelfth grade and possess a high school diploma or GED.
• Possession of a Texas Driver’s License.

Responsibilities

• Provide broad assistance to citizens and departments.
• Answer questions regarding utility services and monitor complaints through resolution.
• Assist customers with utility account inquiries.
• Prepare correspondence, reports, memoranda and data for the Utility Operations and/or other City departments.
• Enter necessary data into the computer system for utility billing.
• Represent the department at meetings, activities, and/or conferences.
• Complete special projects and coordinate projects with government agencies and the public as required.
• Dispatch work and resolve problems on 2-way base radio.

Skills

Communication

Attention to detail

Confidentiality

Written communication

Interpersonal skills

Education

High school diploma or GED

Twelfth grade completion

Job description

The City of Port Arthur is seeking a dedicated Utility Service Representative in Port Arthur, TX. The role provides direct assistance to residents and departments, answers questions about utility services, and monitors inquiries through resolution.

Responsibilities include handling billing data, preparing reports, coordinating with other city departments, and representing the utility office at meetings. A strong focus on accuracy, customer service, and confidentiality is required.