24/7 Dispatch & Customer Care Specialist

Essential Utilities, Inc.; Pittsburgh (Allegheny County); On-site; USD 36,000 - 45,000; Full time

Job summary

Essential Utilities, Inc. is seeking a Customer Service Specialist to respond to inbound calls related to gas and water service, gather information, and take necessary actions. You will create service work orders in SAP and assist with regulatory reporting and outage tracking.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment, with typical shifts in a centralized Operations Center.

Qualifications

• Two years experience in customer service related field.
• Experience with inbound/outbound customer calls.
• Associates Degree preferred.

Responsibilities

• Respond to inbound calls and gather necessary information to determine the extent of the situation.
• Provide accurate information and take appropriate action.
• Create and update customer service work orders in SAP.
• Track outages and damages for regulatory reporting and customer communications.
• Communicate with customers to reschedule appointments and support performance goals.

Skills

Customer service experience

Strong communication

Time management

Attention to detail

MS Excel

Education

Associate degree

Tools

SAP

DigTrack/811

VENTYX

GL Essentials

Veriforce

SharePoint

TrackStar

Job description

Essential Utilities, Inc. is seeking a Customer Service Specialist to respond to inbound calls related to gas and water service, gather information, and take necessary actions. You will create service work orders in SAP and assist with regulatory reporting and outage tracking.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment, with typical shifts in a centralized Operations Center.