Customer Service Specialist – Utilities & Billing

Walton Area Chamber; Florida; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

Vacation leave

Job summary

Walton Area Chamber is hiring a Customer Service Representative in Florida to deliver helpful service for new service applications, billing questions, and general inquiries about water and sewer services.

The role involves processing applications, managing work orders, and coordinating with field staff to ensure timely completion of tasks. Strong communication and data-entry skills are essential for success.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Strong communication and interpersonal skills needed.
• Basic computer and data entry proficiency required.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional and dependable work ethic.
• Experience with utility billing or work order systems preferred.

Responsibilities

• Process new service applications and account setups.
• Create, update, and track work orders for service connections, disconnections, leaks, meter issues, and customer requests.
• Assist customers with billing questions and payment processing.
• Respond to service requests and account inquiries.
• Coordinate with field personnel regarding work order completion.
• Explain company policies, procedures, and rates.
• Resolve customer concerns professionally and efficiently.
• Provide support in person, by phone, and electronically.

Skills

Communication skills

Multitasking

Data entry

Computer literacy

Customer service

Education

High school diploma

Tools

Work order systems

Billing software

Job description

Walton Area Chamber is hiring a Customer Service Representative in Florida to deliver helpful service for new service applications, billing questions, and general inquiries about water and sewer services.

The role involves processing applications, managing work orders, and coordinating with field staff to ensure timely completion of tasks. Strong communication and data-entry skills are essential for success.