Utility Services Support Specialist

City of Greenville; Greenville (TX); Presencial; USD 23 000 - 32 000; Tempo integral

Resumo da oferta

The City of Greenville is seeking a customer service associate to assist residents and businesses with new utility and Fusion services, transfers, and billing inquiries. The role requires attention to detail, organizational skills, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications include a high school diploma or equivalent, 1-2 years in an office setting, and proficiency in Microsoft Office. Bilingual ability is a plus.

Qualificações

• High school diploma or equivalent plus some course work or computer training beyond high school.
• 1-2 years’ related experience in office environment, preferably including some customer contact.
• Proficiency in Microsoft Office software.
• Tyler Technology Incode software knowledge a plus.
• Bi-lingual ability a plus.

Responsabilidades

• Records, maintains, and files all utility and Fusion transactions.
• Assist residential and commercial customers with new utility and Fusion services, transfers, and disconnections in person and on the phone.
• Assists customers with billing inquiries.
• Multi-tasking, able to work under stress, and ability to get along with other employees.
• Regular attendance and punctuality are essential job functions.
• Performs other duties as assigned.

Conhecimentos

Customer service

Bilingual ability

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Office

Tyler Incode

Descrição da oferta de emprego

The City of Greenville is seeking a customer service associate to assist residents and businesses with new utility and Fusion services, transfers, and billing inquiries. The role requires attention to detail, organizational skills, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications include a high school diploma or equivalent, 1-2 years in an office setting, and proficiency in Microsoft Office. Bilingual ability is a plus.