Customer Service Representative 02804 2504 N Water St

Domino's Franchise; Decatur (IL); On-site; USD 25,000 - 35,000; Part time

Job summary

A well-known food services company is seeking a dedicated Customer Service Representative for its Decatur location. This role requires excellent communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced environment. Responsibilities include responding to customer inquiries, processing orders, and maintaining knowledge of products. The ideal candidate should have a high school diploma and previous customer service experience is preferred. Opportunities for various shifts available.

Qualifications

• Previous customer service experience preferred.
• Flexibility to work various shifts as needed.
• Ability to remain calm and professional under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Process customer orders with accuracy and timeliness.
• Handle customer complaints with empathy and professionalism.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Attention to detail

Proficiency in data entry

Ability to multitask

Strong interpersonal skills

Customer-focused mindset

Education

High school diploma or equivalent

Job description

Job Description

We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service.

Responsibilities

• Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly
• Process customer orders, ensuring accuracy and timeliness
• Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
• Collaborate with team members to ensure smooth operations and consistent customer service
• Enter and update customer information in our database systems
• Assist in maintaining a clean and organized work environment
• Participate in team meetings and training sessions to enhance skills and knowledge
• Identify and elevate complex issues to appropriate departments or management when necessary
• Meet or exceed established performance metrics and quality standards

Qualifications

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent verbal and written communication skills
• Strong problem‑solving abilities and attention to detail
• Proficiency in data entry and basic computer operations
• Ability to multitask effectively in a fast‑paced environment
• Basic math skills for processing transactions and handling monetary exchanges
• Strong interpersonal skills and ability to work collaboratively in a team
• Customer‑focused mindset with a commitment to providing exceptional service
• Flexibility to work various shifts as needed
• Ability to remain calm and professional under pressure
• Willingness to learn and adapt to new technologies and procedures
• Physical ability to stand for extended periods and navigate the work area