Utility Customer Care Specialist

City of Garland; Garland (TX); On-site; USD 23,000 - 29,000; Full time

Job summary

City of Garland is seeking a customer service representative to interact with utility customers and resolve questions about electric, water, sewer, and sanitation services. The role requires effective communication and the ability to handle inquiries via phone, in person, or email in a municipal setting.

Responsibilities include processing service connections/disconnections, assisting with late payments and restorations, and issuing memos or letters as needed.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years in customer service or call center setting.

Responsibilities

• Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
• Process service connections, disconnections, and transfers.
• Assist customers regarding late payments and service restorations due to non-payment.
• Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
• Provide information about various utility programs and services.
• Other duties as assigned.

Skills

Customer service

Call center

Problem solving

Education

High School Diploma or GED

Job description

City of Garland is seeking a customer service representative to interact with utility customers and resolve questions about electric, water, sewer, and sanitation services. The role requires effective communication and the ability to handle inquiries via phone, in person, or email in a municipal setting.

Responsibilities include processing service connections/disconnections, assisting with late payments and restorations, and issuing memos or letters as needed.