Utility Customer Service Specialist

Walton Area Chamber; Miramar Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

Vacation leave

Job summary

Walton Area Chamber of Commerce is seeking a customer-focused team member to manage new service applications, billing inquiries, and work-order coordination. The role involves handling account setups, processing payments, and assisting customers both in person and remotely.

The ideal candidate has strong communication skills, a high school diploma or equivalent, and experience with data entry and basic computer tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer and data entry proficiency.
• Ability to multitask and prioritize work orders in a fast-paced environment.
• Professional and dependable work ethic.
• Experience with utility billing or work order systems preferred.

Responsibilities

• Process new service applications and account setups.
• Create, update, and track work orders for service connections, disconnections, leaks, meter issues, and customer requests.
• Assist customers with billing questions and payment processing.
• Responding to service requests and account inquiries.
• Coordinate with field personnel regarding work order completion.
• Explain company policies, procedures, and rates.
• Resolve customer concerns professionally and efficiently.
• Provide support in person, by phone, and electronically.

Skills

Strong communication

Customer service experience

Data entry

Multitasking

Professional work ethic

Education

High school diploma or equivalent

Tools

Work order systems

Job description

Walton Area Chamber of Commerce is seeking a customer-focused team member to manage new service applications, billing inquiries, and work-order coordination. The role involves handling account setups, processing payments, and assisting customers both in person and remotely.

The ideal candidate has strong communication skills, a high school diploma or equivalent, and experience with data entry and basic computer tasks in a fast-paced environment.