Utility Billing Payments Specialist | Mon–Fri 8–5

City of Garland; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

City of Garland is seeking a detail-orientedPayment Clerk to process approximately 1,000,000 annual transactions and collect nearly $300,000,000 for Utilities services. The role emphasizes timely, accurate payment processing and professional customer service. Work schedule is Monday through Friday, 8:00 AM–5:00 PM, with an on-site work environment.

Minimum qualifications include a High School Diploma or GED, with no required experience. Email questions to [e-mail] for assistance.

Qualifications

• High School Diploma or GED required.
• No prior experience required or an equivalent combination of education and experience.

Responsibilities

• Accept and process payments (cash, check, money order, e-payment) from utility customers at walk-up or drive-through payment centers.
• Enter payments into cash drawer and record them in the payment system for individual accounts.
• Interact with customers in person, by phone, or in writing to resolve utility bill inquiries, payments, refunds, and service-related issues.
• Research and process adjustments for payment corrections or refunds.
• Review customer account information to determine required payments and generate service orders for reconnections.
• Establish customers on bank draft and PAID program, process daily ACH payments, and prepare monthly reports.
• Process mail payments using a check scanner, reconcile payment batches, and resolve processing issues.
• Maintain purchasing records and process orders for supplies as needed.

Education

High School Diploma or GED

Job description

City of Garland is seeking a detail-orientedPayment Clerk to process approximately 1,000,000 annual transactions and collect nearly $300,000,000 for Utilities services. The role emphasizes timely, accurate payment processing and professional customer service. Work schedule is Monday through Friday, 8:00 AM–5:00 PM, with an on-site work environment.

Minimum qualifications include a High School Diploma or GED, with no required experience. Email questions to [e-mail] for assistance.