Utility Payments Center Specialist - Billing & Care

City of Garland; Garland (TX); Sur place; USD 21 000 - 34 000; Plein temps

Résumé du poste

City of Garland is seeking a payments processor to handle approximately 1,000,000 transactions annually and to collect roughly $300,000,000 for Electricity, Water, Sewer, and Environmental Waste services. The role emphasizes timely, accurate payment processing and professional customer service.

Work is Monday through Friday, 8:00 AM to 5:00 PM, with a standard office environment and rotating shifts as needed. High school diploma or GED required; no prior experience is necessary.

Qualifications

• High School Diploma or GED is required.
• No prior experience is required.
• Equivalent combination of education and experience may be considered.

Responsabilités

• Accept and process payments (cash, check, money order, e-payment) from utility customers at walk-up or drive-through payment center locations.
• Enter payments into cash drawer and record them in the payment system for individual accounts.
• Interact with customers in person, by phone, or in writing to resolve utility bill inquiries, payments, refunds, and service-related issues.
• Research and process adjustments for payment corrections or refunds.
• Review customer account information to determine required payments and generate service orders for reconnections.
• Establish customers on bank draft and PAID program, process daily ACH payments, and prepare monthly reports.
• Process mail payments using a check scanner, reconcile payment batches, and resolve processing issues.
• Maintain purchasing records and process orders for supplies as needed.

Formation

High School Diploma or GED

Description du poste

City of Garland is seeking a payments processor to handle approximately 1,000,000 transactions annually and to collect roughly $300,000,000 for Electricity, Water, Sewer, and Environmental Waste services. The role emphasizes timely, accurate payment processing and professional customer service.

Work is Monday through Friday, 8:00 AM to 5:00 PM, with a standard office environment and rotating shifts as needed. High school diploma or GED required; no prior experience is necessary.