Part-Time Customer Care & Payments Specialist

City of Garland; Tehachapi (CA); On-site; USD 25,000 - 34,000; Part time

Job summary

City of Garland is seeking a part-time Customer Care role in a municipal setting. The position handles customer calls, processes payments, and creates service orders for sanitation services. You will balance cash drawers, investigate discrepancies, and assist with related duties as needed.

The role requires strong customer service skills and experience in billing or utility payments. A flexible schedule with daytime coverage is expected.

Qualifications

• High School Diploma or GED required, plus related experience.
• Associate’s degree preferred; 4–6 years cash handling or utility billing experience requested.
• Experience in customer service and conflict resolution is essential.

Responsibilities

• Handle customer calls, create service orders, and resolve issues professionally.
• Enter payments, balance cash drawer, and process billing inquiries.
• Investigate missed payments and adjustments for accuracy.
• Open/close service orders and assist multiple roles as needed.
• Communicate with customers via in person, phone, or written channels.

Skills

Conflict resolution

Microsoft Office

Customer service

Basic arithmetic

Cash handling

Cashiering system

Education

Associate’s degree in Accounting or Business Administration

Tools

Cashier system

Job description

City of Garland is seeking a part-time Customer Care role in a municipal setting. The position handles customer calls, processes payments, and creates service orders for sanitation services. You will balance cash drawers, investigate discrepancies, and assist with related duties as needed.

The role requires strong customer service skills and experience in billing or utility payments. A flexible schedule with daytime coverage is expected.