Utilities Customer Care Rep – Billing & Service

City of Garland; Salt Lake City (UT); Vor Ort; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

City of Garland is seeking a customer service representative to interact with utility customers by phone, in person, or email, resolving questions on electric, water, sewer, and sanitation services. This on-site position offers the opportunity to assist residents and businesses, manage billing issues, and process service changes.

The role requires a high school diploma and two years of related customer service experience to succeed in a fast-paced environment.

Qualifikationen

• High School Diploma or GED.
• 2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.

Aufgaben

• Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
• Process service connections, disconnections, and transfers.
• Assist customers regarding late payments and service restorations due to non-payment.
• Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
• Provide information about various utility programs and services.
• Other duties as assigned.

Kenntnisse

Customer service

Call center experience

Ausbildung

High School Diploma or GED

Jobbeschreibung

City of Garland is seeking a customer service representative to interact with utility customers by phone, in person, or email, resolving questions on electric, water, sewer, and sanitation services. This on-site position offers the opportunity to assist residents and businesses, manage billing issues, and process service changes.

The role requires a high school diploma and two years of related customer service experience to succeed in a fast-paced environment.