Payment Center Representative I

City of Garland; Garland (TX); On-site; USD 21,000 - 34,000; Full time

Job summary

City of Garland is seeking a payments processor to handle approximately 1,000,000 transactions annually and to collect roughly $300,000,000 for Electricity, Water, Sewer, and Environmental Waste services. The role emphasizes timely, accurate payment processing and professional customer service.

Work is Monday through Friday, 8:00 AM to 5:00 PM, with a standard office environment and rotating shifts as needed. High school diploma or GED required; no prior experience is necessary.

Qualifications

• High School Diploma or GED is required.
• No prior experience is required.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Accept and process payments (cash, check, money order, e-payment) from utility customers at walk-up or drive-through payment center locations.
• Enter payments into cash drawer and record them in the payment system for individual accounts.
• Interact with customers in person, by phone, or in writing to resolve utility bill inquiries, payments, refunds, and service-related issues.
• Research and process adjustments for payment corrections or refunds.
• Review customer account information to determine required payments and generate service orders for reconnections.
• Establish customers on bank draft and PAID program, process daily ACH payments, and prepare monthly reports.
• Process mail payments using a check scanner, reconcile payment batches, and resolve processing issues.
• Maintain purchasing records and process orders for supplies as needed.

Education

High School Diploma or GED

Job description

Summary

Responsible for processing approximately 1,000,000 payment transactions annually and collecting nearly $300,000,000 owed to the City of Garland for Electricity, Water, Sewer, and Environmental Waste services. This role ensures timely and accurate payment processing while providing professional, effective, and reliable customer service.

Pay Range: (Depending on qualifications and experience)

Work Schedule: Monday through Friday 8:00AM - 5:00PM

Essential Duties and Responsibilities

• Accept and process payments (cash, check, money order, e-payment) from utility customers at walk-up or drive-through payment center locations.
• Enter payments into cash drawer and record them in the payment system for individual accounts.
• Interact with customers in person, by phone, or in writing to resolve utility bill inquiries, payments, refunds, and service-related issues.
• Research and process adjustments for payment corrections or refunds.
• Review customer account information to determine required payments and generate service orders for reconnections.
• Establish customers on bank draft and PAID program, process daily ACH payments, and prepare monthly reports.
• Process mail payments using a check scanner, reconcile payment batches, and resolve processing issues.
• Maintain purchasing records and process orders for supplies as needed.

Minimum Qualifications

• High School Diploma or GED.
• No experience required.

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Physical Requirements & Work Environment

Work in an office environment relatively free from unpleasant environmental conditions or hazards. Work is performed on a flexible rotating shift schedule.