Utility Payments Specialist

City of Garland; Salt Lake City (UT); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

City of Garland seeks a detail-oriented payments clerk to support the city’s utility payment processing operations. You will handle payments at walk-up or drive-through centers, enter data into the system, and respond to customer inquiries with accuracy and courtesy.

The role requires a high school diploma or GED, no prior experience is required, and you’ll work a standard Monday–Friday schedule in an on-site office environment. Join a team focused on reliable, professional service to residents.

Qualifications

• High school diploma or GED required.
• No experience required.
• Equivalent combination of education and experience acceptable.

Responsabilités

• Accept and process payments (cash, check, money order, e-payment) from utility customers at walk-up or drive-through centers.
• Enter payments into cash drawer and record them in the payment system for individual accounts.
• Interact with customers in person, by phone, or in writing to resolve utility bill inquiries, payments, refunds, and service issues.
• Research and process adjustments for payment corrections or refunds.
• Review customer accounts to determine required payments and generate service orders for reconnections.
• Establish customers on bank draft and PAID program, process daily ACH payments, and prepare monthly reports.
• Process mail payments using a check scanner, reconcile payment batches, and resolve processing issues.
• Maintain purchasing records and process orders for supplies as needed.

Connaissances

Customer service

Cash handling

Data entry

Payment processing

Communication

Formation

High School Diploma or GED

Description du poste

City of Garland seeks a detail-oriented payments clerk to support the city’s utility payment processing operations. You will handle payments at walk-up or drive-through centers, enter data into the system, and respond to customer inquiries with accuracy and courtesy.

The role requires a high school diploma or GED, no prior experience is required, and you’ll work a standard Monday–Friday schedule in an on-site office environment. Join a team focused on reliable, professional service to residents.