Payment Center Representative I

City of Garland; Salt Lake City (UT); On-site; USD 32,000 - 52,000; Full time

Job summary

City of Garland seeks a detail-oriented payments clerk to support the city’s utility payment processing operations. You will handle payments at walk-up or drive-through centers, enter data into the system, and respond to customer inquiries with accuracy and courtesy.

The role requires a high school diploma or GED, no prior experience is required, and you’ll work a standard Monday–Friday schedule in an on-site office environment. Join a team focused on reliable, professional service to residents.

Qualifications

• High school diploma or GED required.
• No experience required.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Accept and process payments (cash, check, money order, e-payment) from utility customers at walk-up or drive-through centers.
• Enter payments into cash drawer and record them in the payment system for individual accounts.
• Interact with customers in person, by phone, or in writing to resolve utility bill inquiries, payments, refunds, and service issues.
• Research and process adjustments for payment corrections or refunds.
• Review customer accounts to determine required payments and generate service orders for reconnections.
• Establish customers on bank draft and PAID program, process daily ACH payments, and prepare monthly reports.
• Process mail payments using a check scanner, reconcile payment batches, and resolve processing issues.
• Maintain purchasing records and process orders for supplies as needed.

Skills

Customer service

Cash handling

Data entry

Payment processing

Communication

Education

High School Diploma or GED

Job description

Summary

Responsible for processing approximately 1,000,000 payment transactions annually and collecting nearly $300,000,000 owed to the City of Garland for Electricity, Water, Sewer, and Environmental Waste services. This role ensures timely and accurate payment processing while providing professional, effective, and reliable customer service.

Pay Range: (Depending on qualifications and experience)

Work Schedule: Monday through Friday 8:00AM – 5:00PM

Essential Duties and Responsibilities

• Accept and process payments (cash, check, money order, e-payment) from utility customers at walk-up or drive-through payment center locations.

• Enter payments into cash drawer and record them in the payment system for individual accounts.

• Interact with customers in person, by phone, or in writing to resolve utility bill inquiries, payments, refunds, and service-related issues.

• Research and process adjustments for payment corrections or refunds.

• Review customer account information to determine required payments and generate service orders for reconnections.

• Establish customers on bank draft and PAID program, process daily ACH payments, and prepare monthly reports.

• Process mail payments using a check scanner, reconcile payment batches, and resolve processing issues.

• Maintain purchasing records and process orders for supplies as needed.

Minimum Qualifications

• High School Diploma or GED.

• No experience required.

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Physical Requirements & Work Environment

Work in an office environment relatively free from unpleasant environmental conditions or hazards. Work is performed on a flexible rotating shift schedule.