Utility Billing Manager

conserviceinternal; Logan (UT); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Conservice is seeking a Billing Manager in a hybrid Logan, UT setting. You will prepare timely billing statements to residents, ensuring accurate charges and fair reimbursements for multi-unit properties.

Responsibilities include client collaboration, using specialized software to split bills, and leveraging Excel to resolve billing issues while maintaining strong customer service. This role requires organization, initiative, and reliable communication.

Qualifications

• Attention to detail with accuracy and timeliness.
• Willingness to learn in-house software.
• Proficiency in Google Suites and Excel; remote connections, Zoom/Google Meets.
• Ability to self-manage and complete work in a timely manner.
• Manage client needs and team workload.
• Excellent organization and time management.
• Ability to communicate with clients by phone or email.
• Fast learner and able to handle stressful situations.
• Ability to solve problems and research information.

Responsibilities

• Working with clients to achieve mutually beneficial Billing solutions.
• Using custom software to calculate utility bills for each resident or tenant.
• Utilize Excel to work through various problems that might arise in Billing.
• Maintain excellent customer service skills when handling client questions.
• Continuously look for ways to problem solve and increase personal productivity as well as that of the team.

Skills

Attention to detail

Learning mindset

Google Workspace

Excel

Time management

Communication

Customer service

Self-management

Education

High school diploma or equivalent

Office experience

Tools

Google Meet/Zoom

Google Sheets/Docs

Job description

Wage: $19.40/hr Plus a productivity based bonus system

Location:Hybrid (In office Tuesday, Wednesday, Thursday) Logan UT

Shift:Monday - Friday, 8:00 AM - 5:00 PM Mountain Time, Full-Time

Overview

Multi-Unit properties typically receive and pay a single bill per utility for an entire property. They contract with Conservice to split the bill between residents. As a billing manager at Conservice, you will prepare timely and accurate billing statements to residents to ensure that properties get reimbursed for the expense and residents pay a fair portion of the utility bills, while helping them achieve their strategic goals.

Responsibilities

Primary responsibilities in the position revolve around managing our client’s Billing needs. This could consist of any one of the following items:

• Working with clients to achieve mutually beneficial Billing solutions
• Using custom software to calculate utility bills for each resident or tenant
• Utilize Excel to work through various problems that might arise in Billing
• Maintain excellent customer service skills when handling client questions
• Continuously look for ways to problem solve and increase personal productivity as well as that of the team

Qualifications

Because this position has constant contact with our clients and has a very high potential, we believe that our team members should exhibit some of our highest standards of excellence. Some of these qualities include, but are not limited to:

• Attention to detail, specifically working to maintain top accuracy and timeliness metrics
• Great attitude and a willingness to learn in-house software
• Proficiency in Google Suites and Excel. Remote connections, Zoom/Google Meets
• Ability to self-manage and take initiative to complete work in a timely manner
• Manage client needs as well as team needs for managing workload
• Excellent organization and time management skills
• Able to communicate effectively with clients either by phone or email
• Quick learner and ability to manage stressful situations
• Ability to solve problems and research information

Education & Experience

• 2+ years working in an office environment and/or working directly with clients
• Proficient knowledge of Excel
• High school diploma or equivalent