Utility Billing Customer Service Specialist

B Townblog; El Segundo (CA); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

The City of Auburn Finance Department is seeking a Utility Billing Account Representative to join our team. This front-facing role emphasizes excellent customer service while managing utility billing tasks and account information in the customer information system.

The ideal candidate has high school with accounting coursework and at least two years of related experience, plus a strong customer service background and familiarity with municipal billing programs.

Qualifications

• High school diploma with college accounting coursework or equivalent.
• Two years of related work experience.
• Strong customer service orientation and time management.

Responsabilités

• Explain special billing programs and assist eligible customers.
• Update customer accounts and handle billing changes.
• Perform cashiering for utility payments and process transactions.
• Open and close utility accounts and verify information.

Description du poste

The City of Auburn Finance Department is seeking a Utility Billing Account Representative to join our team. This front-facing role emphasizes excellent customer service while managing utility billing tasks and account information in the customer information system.

The ideal candidate has high school with accounting coursework and at least two years of related experience, plus a strong customer service background and familiarity with municipal billing programs.