Utility Billing Account Representative

City of Auburn; Auburn (WA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

11 paid holidays

2 floating holidays

Job summary

The City of Auburn is seeking a Utility Billing Account Representative to deliver excellent customer service in a front-facing role. You will handle basic accounting tasks, update customer records, and process payments for City utilities.

Ideal candidates have strong time management, prior office experience in fast-paced environments, and familiarity with utility billing programs. Municipal experience is a plus; the department offers competitive benefits and a supportive team.

Qualifications

• High school diploma with accounting coursework or equivalent experience.
• Two years of closely related work experience preferred.
• Combination of education and experience demonstrating ability will be considered.

Responsibilities

• Explain special billing and service programs to customers and refer to assistance if eligible.
• Update and maintain accurate account information in the customer information system.
• Perform cashiering duties for utility payments and AR; post transactions and adjust entries.
• Open and close customer accounts for one or more City utilities; verify information for billing.

Skills

Customer service

Time management

Prioritization

Office experience

Education

High school diploma with accounting coursework

Two years related work experience

Tools

Springbrook

Job description

To be considered for this position, your application must be received by 11:59 p.m. Pacific Time on Friday, October 23, 2026

The City of Auburn Finance Department is looking for a Utility Billing Account Representative to join our team. This position performs basic accounting, clerical work, and customer service tasks. This position is a front facing position geared to provide the best utility billing customer service experience possible. In many respects, our staff are the face of the City, so it is imperative that excellent customer service and assistance is delivered as we are here to serve our community and residents with answers to their questions and concerns.

The City of Auburn is seeking a candidate who:

• Has excellent time management,
• Prioritizes workloads
• Has office experience in a fast paced environment

WORK SCHEDULE

The City's office hours are Monday - Friday, 8 a.m. to 5 p.m. with an hour for lunch.

OUR CITY

The City of Auburn is home to over 80,000 residents and encompasses over 29.8 square miles of land, two rivers, and is part of two counties - King and Pierce. The City operates as a Strong-Mayor form of Mayor-Council government, with a City Council of seven at-large members.

OUR FINANCE DEPARTMENT

The Finance Department consists of 25 employees total, with responsibilities ranging from operational accounting, budgeting, and utility billing. This position reports to the Utility Billing Supervisor and/or Manager.

In this role, you will:

• Explain special billing and service programs to customer(e.g., Winter Averaging, low-income utility assistance, and solid waste/recycling programs).May determine probability of eligibilitybased on specific written guidelines and refer customer to appropriate assistance agencies. Perform record maintenance on special billing programs/accounts, with guidance by supervisor.
• Update and maintain accurate account informationin the customer information system by inputting changes, such as name and address changes, billing adjustments, and service disconnections.
• Performs cashiering duties for utility payments, miscellaneous AR, including police seizure funds;posts transactions and documents, including adjusting journal entries.
• Open and close accounts for customersof one or more City utilities; request, verify and/or change information for proper billing.

We are looking for candidates who have:

• Graduation from high school supplemented by college coursework in accounting, or equivalent

AND

• Two years closely related work experience

OR

• a combination of education, experience, and training that would indicate the ability to successfully accomplish the primary functions listed above.

WE WOULD LOVE IT IF YOU HAD...

• A strong customer service background
• Municipal experience
• Utility billing experience
• College coursework in accounting or similar field
• Experience using Springbrook

WHY CHOOSE THE CITY OF AUBURN?

• Competitive salary
• Excellent medical, dental, and vision plans with employee premiums paid by the City
• Employer contributions to the State Retirement System pension plans
• paid vacationper year
• 11 paid holidaysper year
• 2 paid floating holidaysof your choice per year
• VEBA (tax-free health savings account)
• Optional Flexible Spending benefit plan
• Deferred Compensationplan options
• Employee Wellness Program
• Employee Assistance Program
• And more!

For more information about what benefits the City provides, please visit: https://auburn.attract.neogov.com/p/benefits

COMMITMENT TO INCLUSION

Team Auburn values a wide range of perspectives and life experiences and believes our strength comes from the diversity of people and ideas. We welcome applications from all qualified individuals who will help us foster a workplace built on respect, collaboration, and service to the community.

The City of Auburn is an Equal Employment Opportunity (EEO) Employer.

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

RECRUITMENT PROCESS

The City of Auburn is dedicated to building an inclusive, informed city, with opportunities for all. In alignment with that goal, the City has adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, including names, addresses, and other similar information. This eliminates the possibility of unintentional or implicit bias during the initial screening of applications. For that reason, hiring managers will not be viewing any attachments to your application, including a cover letter or resume, during the initial screening.

Please make sure to submit a complete, detailed, and updated job application, and thoroughly answer the supplemental questions prior to the submission deadline! You must meet the minimum qualifications to move forward in the screening process.

Please note that if you are selected to move forward after an interview, a background check, driving abstract review, and reference check will be completed before an official job offer will be made.

COMMUNICATION FROM THE CITY OF AUBURN

We primarily communicate via e-mail during the recruitment process. E-mails from auburnwa.gov and/or governmentjobs.com should be placed on your safe domain list to ensure you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

CONTACT INFORMATION

If you have any questions, please contact Chardae Gillespie, HR Coordinator, at [e-mail].