Utility Billing Account Representative

B Townblog; El Segundo (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

The City of Auburn Finance Department is seeking a Utility Billing Account Representative to join our team. This front-facing role emphasizes excellent customer service while managing utility billing tasks and account information in the customer information system.

The ideal candidate has high school with accounting coursework and at least two years of related experience, plus a strong customer service background and familiarity with municipal billing programs.

Qualifications

• High school diploma with college accounting coursework or equivalent.
• Two years of related work experience.
• Strong customer service orientation and time management.

Responsibilities

• Explain special billing programs and assist eligible customers.
• Update customer accounts and handle billing changes.
• Perform cashiering for utility payments and process transactions.
• Open and close utility accounts and verify information.

Job description

To be considered for this position, your application must be received by 11:59 p.m. Pacific Time on Friday, October 23, 2026.

The City of Auburn Finance Department is looking for a Utility Billing Account Representative to join our team.

This position performs basic accounting, clerical work, and customer service tasks. This position is a front facing position geared to provide the best utility billing customer service experience possible. In many respects, our staff are the face of the City, so it is imperative that excellent customer service and assistance is delivered as we are here to serve our community and residents with answers to their questions and concerns.

The City of Auburn is seeking a candidate who:

• Has excellent time management,
• Prioritizes workloads
• Has office experience in a fast paced environment

WORK SCHEDULE

The City's office hours are Monday - Friday, 8 a.m. to 5 p.m. with an hour for lunch.

OUR CITY

The City of Auburn is home to over 80,000 residents and encompasses over 29.8 square miles of land, two rivers, and is part of two counties - King and Pierce. The City operates as a Strong-Mayor form of Mayor-Council government, with a City Council of seven at-large members.

OUR FINANCE DEPARTMENT

The Finance Department consists of 25 employees total, with responsibilities ranging from operational accounting, budgeting, and utility billing. This position reports to the Utility Billing Supervisor and/or Manager.

In this role, you will:

• Explain special billing and service programs to customer (e.g., Winter Averaging, low-income utility assistance, and solid waste/recycling programs). May determine probability of eligibility based on specific written guidelines and refer customer to appropriate assistance agencies. Perform record maintenance on special billing programs/accounts, with guidance by supervisor.
• Update and maintain accurate account information in the customer information system by inputting changes, such as name and address changes, billing adjustments, and service disconnections.

• Performs cashiering duties for utility payments, miscellaneous AR, including police seizure funds; posts transactions and documents, including adjusting journal entries.

• Open and close accounts for customers of one or more City utilities; request, verify and/or change information for proper billing.

We are looking for candidates who have:

• Graduation from high school supplemented by college coursework in accounting, or equivalent

AND

• Two years closely related work experience

OR

• a combination of education, experience, and training that would indicate the ability to successfully accomplish the primary functions listed above.

WE WOULD LOVE IT IF YOU HAD...

• A strong customer service background
• Municipalexperience
• Utility billingexperience
• College coursework in accountingor similar field
• Experience using Springbrook

WHY CHOOSE THE CITY OF AUBURN?

• Competitive salary
• Excellent medical, dental, and vision plans with employee premiums paid by the City
• Employer contributions to the State Retirement System pension plans
• 12 days of paid vacation per year
• 11 paid holidays per year
• 2 paid floating holidays of your choice per year
• VEBA (tax-free health savings account)
• Optional Flexible Spending benefit plan
• Deferred Compensation plan options
• Employee Wellness Program
• Employee Assistance Program
• And more!

COMMITMENT TO INCLUSION

Team Auburn values a wide range of perspectives and life experiences and believes our strength comes from the diversity of people and ideas. We welcome applications from all qualified individuals who will help us foster a workplace built on respect, collaboration, and service to the community. The City of Auburn is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

CONTACT INFORMATION

If you have any questions, please contact Chardae Gillespie, HR Coordinator, at [e-mail].