Utility Billing Account Representative

City of Auburn, WA; Auburn (WA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Medical/dental/vision

Pension plan

Paid vacation

Paid holidays

Floating holidays

VEBA/HSA

Flexible Spending

Deferred Compensation

Wellness program

Employee Assistance

Job summary

City of Auburn, WA is seeking a Utility Billing Account Representative in the Finance Department to provide frontline customer service for utility billing and related programs. In this role you will explain special billing programs, update account information, perform cashiering for payments, and open/close utility accounts, reporting to the Utility Billing Supervisor.

The position emphasizes accuracy, time management, and courteous service to residents, with work hours Monday–Friday and a focus

Qualifications

• Graduation from high school supplemented by college coursework in accounting, or equivalent.
• Two years closely related work experience.

Responsibilities

• Explain special billing and service programs to customers (e.g., Winter Averaging, low-income utility assistance, and solid waste/recycling programs).
• Update and maintain accurate account information in the customer information system; input changes such as name, address, billing adjustments and service disconnections.
• Performs cashiering duties for utility payments and miscellaneous AR; posts transactions and documents, including adjusting journal entries.
• Open and close accounts for customers of one or more City utilities; request, verify and/or change information for proper billing.

Skills

Customer service

Time management

Prioritizes workloads

Office experience

Education

High school + accounting coursework

Tools

Springbrook

Job description

To be considered for this position, your application must be received by 11:59 p.m. Pacific Time on Friday, October 23, 2026.

The City of Auburn Finance Department is looking for a Utility Billing Account Representative to join our team.

This position performs basic accounting, clerical work, and customer service tasks. This position is a front facing position geared to provide the best utility billing customer service experience possible. In many respects, our staff are the face of the City, so it is imperative that excellent customer service and assistance is delivered as we are here to serve our community and residents with answers to their questions and concerns.

The City of Auburn is seeking a candidate who:

• Has excellent time management,
• Prioritizes workloads
• Has office experience in a fast paced environment

WORK SCHEDULE

The City's office hours are Monday - Friday, 8 a.m. to 5 p.m. with an hour for lunch.

OUR CITY

The City of Auburn is home to over 80,000 residents and encompasses over 29.8 square miles of land, two rivers, and is part of two counties - King and Pierce. The City operates as a Strong-Mayor form of Mayor-Council government, with a City Council of seven at-large members.

OUR FINANCE DEPARTMENT

The Finance Department consists of 25 employees total, with responsibilities ranging from operational accounting, budgeting, and utility billing. This position reports to the Utility Billing Supervisor and/or Manager.

In this role, you will:

• Explain special billing and service programs to customer (e.g., Winter Averaging, low-income utility assistance, and solid waste/recycling programs). May determine probability of eligibility based on specific written guidelines and refer customer to appropriate assistance agencies. Perform record maintenance on special billing programs/accounts, with guidance by supervisor.
• Update and maintain accurate account information in the customer information system by inputting changes, such as name and address changes, billing adjustments, and service disconnections.
• Performs cashiering duties for utility payments, miscellaneous AR, including police seizure funds;posts transactions and documents, including adjusting journal entries.
• Open and close accounts for customers of one or more City utilities; request, verify and/or change information for proper billing.

We are looking for candidates who have:

• Graduation from high school supplemented by college coursework in accounting, or equivalent

AND

• Two years closely related work experience

OR

• a combination of education, experience, and training that would indicate the ability to successfully accomplish the primary functions listed above.

WE WOULD LOVE IT IF YOU HAD...

• A strong customer service background
• Municipal experience
• Utility billing experience
• College coursework in accountingor similar field
• Experience using Springbrook

WHY CHOOSE THE CITY OF AUBURN?

• Competitive salary
• Excellent medical, dental, and vision plans with employee premiums paid by the City
• Employer contributions to the State Retirement System pension plans
• 12 days of paid vacation per year
• 11 paid holidays per year
• 2 paid floating holidays of your choice per year
• VEBA (tax-free health savings account)
• Optional Flexible Spending benefit plan
• Deferred Compensation plan options
• Employee Wellness Program
• Employee Assistance Program
• And more!

For more information about what benefits the City provides, please visit:

https://auburn.attract.neogov.com/p/benefits

COMMITMENT TO INCLUSION

Team Auburn values a wide range of perspectives and life experiences and believes our strength comes from the diversity of people and ideas. We welcome applications from all qualified individuals who will help us foster a workplace built on respect, collaboration, and service to the community.

The City of Auburn is an Equal Employment Opportunity (EEO) Employer.

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, layoff, termination, rates of pay or other forms of compensation.

To learn more about the Inclusive Auburn initiative, please visit:

https://www.auburnwa.gov/InclusiveAuburn

RECRUITMENT PROCESS

The City of Auburn is dedicated to building an inclusive, informed city, with opportunities for all. In alignment with that goal, the City has adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, including names, addresses, and other similar information. This eliminates the possibility of unintentional or implicit bias during the initial screening of applications. For that reason, hiring managers will not be viewing any attachments to your application, including a cover letter or resume, during the initial screening.

Please make sure to submit a complete, detailed, and updated job application, and thoroughly answer the supplemental questions prior to the submission deadline! You must meet the minimum qualifications to move forward in the screening process.

Please note that if you are selected to move forward after an interview, a background check, driving abstract review, and reference check will be completed before an official job offer will be made.

COMMUNICATION FROM THE CITY OF AUBURN

We primarily communicate via e-mail during the recruitment process. E-mails from auburnwa.gov and/or governmentjobs.com should be placed on your safe domain list to ensure you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

CONTACT INFORMATION

If you have any questions, please contact Chardae Gillespie, HR Coordinator, at [e-mail].