Utility Billing Account Representative

City of Auburn (Washington); Auburn (WA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision plans

Pension plan contributions

Job summary

The City of Auburn is hiring a Utility Billing Account Representative to join the Finance Department. The role focuses on accurate billing, account maintenance, and front-line customer service to residents and businesses.

Primary duties include explaining billing programs, updating customer data, and handling payments. Strong time management and prior office experience in a fast-paced setting are desired, with opportunities to contribute to community service goals.

Qualifications

• Graduation from high school supplemented by college coursework in accounting, or equivalent.
• Two years closely related work experience.
• Combination of education, experience, and training that indicates ability to perform primary functions listed above.

Responsibilities

• Explain special billing and service programs to customers (e.g., Winter Averaging, low-income utility assistance, and solid waste/recycling programs).
• Update and maintain accurate account information in the customer information system (name/address changes, billing adjustments, service disconnections).
• Perform cashiering duties for utility payments and miscellaneous AR, including police seizure funds; post transactions and adjust journal entries.
• Open and close accounts for customers of one or more City utilities; verify/change information for proper billing.

Skills

Time management

Prioritization

Customer service

Cashiering

Education

High school diploma with accounting coursework

Tools

Springbrook

Job description

Position Details

11:59 p.m. Pacific Time on Friday , October 23 , 2026 The City of Auburn

Position Details

To be considered for this position, your application must be received by 11:59 p.m. Pacific Time on Friday , October 23 , 2026 The City of Auburn Finance Department is looking for a Utility Billing Account Representative to join our team. This position performs basic accounting , clerical work , and customer service tasks. This position is a front facing position geared to provide the best utility billing customer service experience possible. In many respects, our staff are the face of the City, so it is imperative that excellent customer service and assistance is delivered as we are here to serve our community and residents with answers to their questions and concerns.

The City of Auburn is seeking a candidate who:

• Has excellent time management,
• Prioritizes workloads
• Has office experience in a fast paced environment

WORK SCHEDULE

The City's office hours are Monday - Friday, 8 a.m. to 5 p.m. with an hour for lunch.

OUR CITY

The City of Auburn is home to over 80,000 residents and encompasses over 29.8 square miles of land, two rivers, and is part of two counties - King and Pierce. The City operates as a Strong-Mayor form of Mayor-Council government, with a City Council of seven at‑large members.

OUR FINANCE DEPARTMENT

The Finance Department consists of 25 employees total, with responsibilities ranging from operational accounting, budgeting, and utility billing. This position reports to the Utility Billing Supervisor and/or Manager.

Primary Duties

In this role, you will:

• Explain special billing and service programs to customer (e.g., Winter Averaging, low-income utility assistance, and solid waste/recycling programs). May determine probability of eligibility based on specific written guidelines and refer customer to appropriate assistance agencies. Perform record maintenance on special billing programs/accounts, with guidance by supervisor.
• Update and maintain accurate account information in the customer information system by inputting changes, such as name and address changes, billing adjustments, and service disconnections.
• Performs cashiering duties for utility payments, miscellaneous AR, including police seizure funds; posts transactions and documents, including adjusting journal entries.
• Open and close accounts for customers of one or more City utilities; request, verify and/or change information for proper billing.

Minimum Qualifications

We are looking for candidates who have:

• Graduation from high school supplemented by college coursework in accounting, or equivalent

AND

• Two years closely related work experience

OR

• a combination of education, experience, and training that would indicate the ability to successfully accomplish the primary functions listed above.

WE WOULD LOVE IT IF YOU HAD...

• A strong customer service background
• Municipal experience
• Utility billing experience
• College coursework in accounting or similar field
• Experience using Springbrook

Additional Information

WHY CHOOSE THE CITY OF AUBURN?

• Competitive salary
• Excellent medical, dental, and vision plans with employee premiums paid by the City
• Employer contributions to the State Retirement System pension plans
• 12 days of paid vacation per year
• 11 paid holidays per year
• 2 paid floating holidays of your choice per year
• VEBA (tax‑free health savings account)
• Optional Flexible Spending benefit plan
• Deferred Compensation plan options
• Employee Wellness Program
• Employee Assistance Program
• And more!

COMMITMENT TO INCLUSION

Team Auburn values a wide range of perspectives and life experiences and believes our strength comes from the diversity of people and ideas. We welcome applications from all qualified individuals who will help us foster a workplace built on respect, collaboration, and service to the community.

The City of Auburn is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, layoff, termination, rates of pay or other forms of compensation.