Utility Billing & Customer Support Specialist

City of Bentonville; Bentonville (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Bentonville is seeking a Utility Billing Clerk to maintain customer accounts and perform billing for electric, water, sewer, and refuse services. You will process payments, respond to inquiries, and support month-end billing with accurate data entry and reporting.

You will work with billing software, Excel, and standard office tools to ensure timely, accurate billing and customer satisfaction in a fast-paced municipal environment.

Qualifications

• High School Diploma or GED and 3+ years of related experience or an equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence; speak effectively before groups of customers or employees.
• Must be able to learn and operate various software programs, including Microsoft Word, Excel, Outlook, PowerPoint, and billing software.

Responsibilities

• Assist in monthly preparation of combined utility bills for ~30,000 accounts and 55,000 meter readings.
• Research meter readings and customer accounts; handle up to ~3,200 work orders annually.
• Respond to customer inquiries via phone, email, or in person about utility accounts and City information.
• Enter and maintain customer data in billing software; set up accounts for various programs.
• Process payments, issue refunds, and handle misapplied payments; monitor billing accuracy.

Skills

Customer service

Data entry

Excel

Word/Outlook/PowerPoint

Communication

Education

High School Diploma or GED + 3+ years related experience

Tools

Billing software

Keyboarding

Job description

The City of Bentonville is seeking a Utility Billing Clerk to maintain customer accounts and perform billing for electric, water, sewer, and refuse services. You will process payments, respond to inquiries, and support month-end billing with accurate data entry and reporting.

You will work with billing software, Excel, and standard office tools to ensure timely, accurate billing and customer satisfaction in a fast-paced municipal environment.