Utility Billing & Customer Service Specialist

Bentonville Library; Bentonville (AR); On-site; USD 40,000 - 56,000; Full time

Job summary

City of Bentonville seeks a Utilities Billing Clerk to maintain and research customer accounts for electric, water, sewer, and refuse services. You will handle payments, respond to inquiries, and ensure accurate billing and record keeping.

Strong data entry, math, and communication skills are essential for success. The role involves processing approximately $127 million in annual revenue, setting up services, and handling delinquent notices.

Qualifications

• High School Diploma or GED with 3+ years related experience or equivalent.
• Ability to read, interpret, and write routine reports and correspondence.
• Experience with billing processes and customer inquiries.

Responsibilities

• Prepare monthly combined utility bills for ~30,000 accounts and 55,000 readings.
• Research meter readings and irregularities; process work orders.
• Answer inquiries by phone, email, or in person about accounts and city information.
• Enter data into billing software and maintain accounts.
• Set up and modify utility services and payment options.
• Investigate and resolve billing discrepancies and apply payments correctly.

Skills

Customer service

Billing support

Spreadsheet skills

Phone & email support

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

City of Bentonville seeks a Utilities Billing Clerk to maintain and research customer accounts for electric, water, sewer, and refuse services. You will handle payments, respond to inquiries, and ensure accurate billing and record keeping.

Strong data entry, math, and communication skills are essential for success. The role involves processing approximately $127 million in annual revenue, setting up services, and handling delinquent notices.