Customer Service & Utility Billing Specialist

Gfoat; Pflugerville, Northern (TX, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

The City of Pflugerville seeks a friendly Utility Billing Clerk to support in-person and phone customers, handling payments and inquiries for over 23,000 service accounts. You will work under the Utilities Billing Operations Manager and balance daily cash drawers in a fast-paced municipal setting.

Responsibilities include processing payments, account changes, service requests, and welcome emails, with strong emphasis on accuracy, professionalism, and timely communication.

Qualifications

• One year of cash handling, accounts receivable and general accounting experience.
• Front-facing customer service experience required.
• Two years of related full-time experience may substitute one year of higher education, or one year of higher education for two years of experience per policy.

Responsibilities

• Balance cash drawer at start and end of day.
• Accept payments by cash, check, or credit card from walk-in customers.
• Answer general account questions via walk-in, phone, or email.
• Process mail/night drop payments using scanning software.
• Handle service requests such as start, disconnect, or transfer of service.
• Send welcome emails to new customers.
• Remain reachable on personal cell for job-related issues.

Skills

Cash handling

Accounts receivable

Customer service

Communication

Organization

Education

High School diploma or equivalent

Tools

Billing software

Microsoft Office

Job description

The City of Pflugerville seeks a friendly Utility Billing Clerk to support in-person and phone customers, handling payments and inquiries for over 23,000 service accounts. You will work under the Utilities Billing Operations Manager and balance daily cash drawers in a fast-paced municipal setting.

Responsibilities include processing payments, account changes, service requests, and welcome emails, with strong emphasis on accuracy, professionalism, and timely communication.