Utility Billing & Service Specialist

City of Vancouver; Vancouver (WA); On-site; USD 55,000 - 71,000; Full time

Job summary

The City of Vancouver is seeking a full-time Customer Service Clerk to be the first point of contact for walk-in, email, and phone inquiries related to utility and public works services.

Responsibilities include researching account information, educating customers on billing procedures, processing payments, and dispatching Public Works staff as needed, while maintaining accuracy and confidentiality.

Qualifications

• One year of customer service experience including the maintenance of customer or other formal records and/or cashiering.
• Billing account management and/or service/call center experience is desirable.
• Equivalent to a HS Diploma/GED, or equivalent combinations of education and experience may be considered.

Responsibilities

• Provide general information and assistance through email, on the telephone and in-person to citizens with inquiries and complaints.
• Advise customers of fees, services, and billing procedures.
• Perform utility account management duties, including identifying customer questions, concerns, and issues; prepare service requests; research account information; communicate results, educate customers, and take ownership of providing solutions.

Skills

Customer service

Cash handling

Data entry

Microsoft Word

Microsoft Excel

Outlook

Phone etiquette

Education

HS Diploma/GED

Tools

10-key by touch

Microsoft Word

Microsoft Excel

Outlook

Internet

Job description

The City of Vancouver is seeking a full-time Customer Service Clerk to be the first point of contact for walk-in, email, and phone inquiries related to utility and public works services.

Responsibilities include researching account information, educating customers on billing procedures, processing payments, and dispatching Public Works staff as needed, while maintaining accuracy and confidentiality.