Water Utility Customer Care Specialist

City of Arlington; Arlington (TX); On-site; USD 58,627,000 - 73,269,000; Full time

Job summary

City of Arlington seeks a Customer Service Representative to assist customers with water utility accounts, explain programs, and process payments. The role includes daily cashiering tasks, posting payments in the CIS system, and generating receipts for customers.

Responsibilities extend to researching inquiries, advising on billings and service options, and supporting field crews with work orders and information as needed.

Qualifications

• Knowledge of proper telephone etiquette.
• Knowledge of proper English, spelling and punctuation.
• Knowledge of automated systems for billing on accounts, on-line cashiering and work management.
• Knowledge of computer applications, computer equipment usage, and cash handling/management protocol.
• Skill to operate CIS billing system, AMI, e-bill/payment website, payment processing applications and remittance software.
• Skill in providing quality customer service, especially in high conflict situations.
• Ability to multitask.
• Skill in data entry and coding data to achieve desired results.
• Typing speed of 35 wpm.

Responsibilities

• Activate, close or transfer water utility accounts for customers.
• Handle cashiering functions, balance drawers and deposits daily.
• Process payments for multiple services and post to CIS system with receipts.
• Analyze customer inquiries and research with internal/external sources.
• Answer questions on billings, schedules and services; identify required documents.

Skills

Telephone etiquette

English proficiency

Billing software

Data entry

Cash handling

Customer service

Typing 35 wpm

Multitasking

Education

High school diploma or GED + 2 years experience

Tools

CIS billing system

Advanced Metering Infrastructure (AMI)

e-bill/payment website

Remittance processor

Payment processing application

Job description

City of Arlington seeks a Customer Service Representative to assist customers with water utility accounts, explain programs, and process payments. The role includes daily cashiering tasks, posting payments in the CIS system, and generating receipts for customers.

Responsibilities extend to researching inquiries, advising on billings and service options, and supporting field crews with work orders and information as needed.