Utility Billing & Customer Care Specialist

City of New Bern; New Bern (NC); On-site; USD 34,000 - 44,000; Full time

Job summary

City of New Bern is seeking a skilled Customer Service / Billing Clerk to record and maintain utility account information, assist customers with service requests, and process payments. The role involves extensive in-person, phone, and e-business contact, performing data entry, deposits, and account adjustments.

The position requires strong math, detail orientation, and familiarity with billing processes. Work is performed under the supervision of the Account Services Supervisor and includes

Qualifications

• Ability to perform mathematical computations with speed and accuracy.
• General knowledge of utility billing, collections and adjustments.
• Strong customer service and communication skills.
• Ability to follow detailed work procedures.

Responsibilities

• Assist customers with establishing utility service and handling service requests.
• Input customer data into computer systems and review references; determine deposits.
• Prepare and maintain files; adjust and process account changes.
• Respond to questions in person, by phone, and by email about accounts and deposits.
• Open and close irrigation meter accounts; arrange time extensions for payments.
• Cross-train to perform duties of other customer service roles and monitor calls.

Skills

Customer service

Data entry

Billing knowledge

Accounts handling

Communication

Payment processing

Mortgage/lease review?

Education

High school diploma or equivalent

Business coursework at community college

Associates Degree preferred

Experience in customer service / billing

Tools

Billing software

Data entry systems

MS Word / Excel

Job description

City of New Bern is seeking a skilled Customer Service / Billing Clerk to record and maintain utility account information, assist customers with service requests, and process payments. The role involves extensive in-person, phone, and e-business contact, performing data entry, deposits, and account adjustments.

The position requires strong math, detail orientation, and familiarity with billing processes. Work is performed under the supervision of the Account Services Supervisor and includes