UTILITY CUSTOMER SERVICE SPECIALIST

Salisburync; Salisbury (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental

Wellness Clinic

Paid holidays

Sick leave

Annual leave

Retirement plan

401(k)

Job summary

The City of Salisbury is seeking a dedicated Utility Customer Service Specialist to greet customers, handle deposits, and resolve questions in a fast-paced environment. You will manage billing tasks, respond to inquiries by phone and email, and maintain professionalism while supporting a high-volume utility service operation.

We offer a rich benefits package including health, dental, wellness clinic, holidays, paid leave, NC retirement contributions and a 401(k) plan, with opportunities for

Qualifications

• High School diploma or equivalent.
• Solid communication skills (verbal, written and telephonic).
• Experience with cashiering and basic billing software.

Responsibilities

• Assist customers with utility accounts in person, by phone, and email.
• Process deposits and handle daily cash transactions with accuracy.
• Respond to inquiries and resolve questions while explaining city policies.

Skills

Customer service

Communication

Cash handling

Problem solving

Multi-tasking

Teamwork

Education

High School diploma or equivalent

Tools

Billing software

Office equipment

Job description

THE CITY OF SALISBURYHUMAN RESOURCES DEPARTMENTCity Office Building132 North Main Street, 2nd FloorP. O. Box 479Salisbury, NC 28145-0479

EMPLOYMENT OPPORTUNITIES

Utility Customer Service Specialist

As a Utility Customer Service Specialist for the City of Salisbury, you can make a difference! The Utility Customer Service Specialist ensures customers receive excellent service by assisting each customer in an efficient and friendly manner. This position greets customers with a pleasant tone and smile, while actively working to resolve questions and concerns regarding utility accounts; processes accurate deposits and performs basic accounting for daily transactions; collects and reconciles accounts, both in person and over the phone; receives and responds to citizen inquires and complaints via email; and uses problem solving skills to find creative solutions to customer inquiries while adhering to operating guidelines. The successful candidate will be able to multi-task, prioritize assignments, and adapt to a fast-paced work environment while maintaining a positive, professional demeanor.

We offer a rich benefit plan (Health Insurance - city contribution to Health Savings Plan, Dental, Onsite Wellness Clinic, 13 Paid Holidays, one day of Sick Leave accrued per month, One Annual day accrued per month, Employer Contribution to the NC State Retirement Plan and City Contribution to 401(k) plan, and more).

• High School diploma or equivalent; continuous education is a plus
• Must have a valid NC Driver’s License
• Computer experience operating specialized cashiering/ billing software and office equipment
• The ability to transact payments and give appropriate change with accuracy, manage and balance a cash drawer daily based on policy guidelines
• The ability to work in a fast-paced high stress environment with a positive, professional demeanor
• Strong interpersonal, verbal, written and telephonic communication skills, with diverse groups of people
• The ability to analyze account details, interpret and explain city policies and programs, to diverse groups of people
• Research and complete complex administrative work on customer account maintenance and billing
• Effective problem solving and conflict resolution skills
• The ability to work independently and driven to be solutions oriented, while maintaining personal accountability, policy guidelines and teamwork.
• Embrace innovation and changePreferred Skills:
• 2-5 years of increasing responsibility in Customer Service
• Bilingual skills are a plus (2.5% increase in pay upon passing bilingual test)
• Cashier and Collections experience is a plus

Closing Date: November 5, 2026

Hiring range: $18.51 - $26.48 per hour (Depending on experience)

$2,000.00 sign-on bonus to be paid as a lump sum after successful completion of probationary period.

For questions, please call/email: Phone: [phone]; Email: [e-mail] The City of Salisbury prohibits discrimination on the basis of race, color, national origin, sex, veteran status, sexual orientation, religion, age or disability in employment or the provision of services. The City of Salisbury is a Drug Free Workplace.