Utility Billing Customer Service Specialist

City of Bedford; Bedford (TX); Presencial; USD 34.000 - 46.000; Jornada completa

Descripción de la vacante

The City of Bedford is seeking a Utility Billing Clerk to support customer service, billing, and clerical tasks in the Utility Billing Division. You will process service requests, review accounts, collect payments, and maintain customer records.

Strong attention to detail and confidentiality are essential, with proficiency in City software systems and standard office software. This on-site role requires professionalism and reliable performance in a municipal environment.

Formación

• High school diploma or GED; 1 year of customer service, cashiering, clerical, utility billing, municipal government, or related experience preferred.
• Experience using customer account management software and utility billing systems preferred.
• Bilingual English/Spanish is preferred but not required.

Responsabilidades

• Provide courteous, professional customer service in person, by telephone, and by email.
• Answer calls and route information about City services.
• Process utility service requests, research account activity, collect payments, and maintain records.
• Balance cash drawers, reconcile daily receipts, and maintain deposits.

Conocimientos

Customer service

Cash handling

Clerical

Data entry

Communication

Educación

High school diploma or GED

Herramientas

OpenGov Utility Billing

Beacon

EyeOnWater

IworQ

Microsoft Word

Microsoft Excel

Outlook

Descripción del empleo

The City of Bedford is seeking a Utility Billing Clerk to support customer service, billing, and clerical tasks in the Utility Billing Division. You will process service requests, review accounts, collect payments, and maintain customer records.

Strong attention to detail and confidentiality are essential, with proficiency in City software systems and standard office software. This on-site role requires professionalism and reliable performance in a municipal environment.