Utility Billing & Customer Care Specialist

copperascove; Copperas Cove (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Copperas Cove is seeking a municipal utilities clerk to perform routine and semi-complex clerical, administrative and data processing work to service billing accounts and maintain accurate records.

Responsibilities include posting payments, generating work orders, reconciling accounts, handling customer inquiries, and coordinating with meter and billing staff to ensure timely service and accurate charges.

Qualifications

• High school diploma or GED equivalent.
• Two (2) years experience in municipal utilities and/or office administration preferred with one (1) year experience in clerical or related area required.
• Any equivalent combination of education and experience.
• Ability to type 35 wpm.

Responsibilities

• Service customer utility billing accounts, including posting payments and reconciling accounts.
• Generate and process work orders to establish new services, transfer, disconnect for non-payment, and assess fees and late charges.
• Coordinate with meter and billing staff to ensure accurate readings and timely service.
• Provide training to newer colleagues to ensure consistent account servicing processes.
• Communicate with customers via email, phone and in-person and resolve issues professionally.

Skills

Typing 35 wpm

10-key by touch

Money handling

Multitasking

Customer service

Mathematical aptitude

Education

High school diploma or GED

Tools

Incode

Paymentus

Neptune

Watersmart

Job description

The City of Copperas Cove is seeking a municipal utilities clerk to perform routine and semi-complex clerical, administrative and data processing work to service billing accounts and maintain accurate records.

Responsibilities include posting payments, generating work orders, reconciling accounts, handling customer inquiries, and coordinating with meter and billing staff to ensure timely service and accurate charges.