Utility Billing & Customer Care Specialist I

City of Bastrop (TX); Bastrop (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

The City of Bastrop is seeking a friendly Utility Customer Service Specialist I to support daily utility operations, greet residents and visitors, and provide courteous information at the in‑office counter, with an emphasis on accuracy and timeliness.

You will handle account maintenance, billing questions, payments, deposits, and service orders, collaborate with other departments, and maintain records; bilingual Spanish is preferred, and proficiency with Microsoft Office is required.

Qualifications

• High school diploma or GED; 6 months to 1 year of customer service and admin support experience.
• Exceptional customer service experience required.
• Advanced office skills including Microsoft Suite.
• 10-key by touch.
• Any equivalent combination of training and experience will be considered.

Responsibilities

• Greet the public and respond to inquiries via frontline, phone, fax and email in a courteous manner.
• Open and close accounts, collect deposits, restore services, and update account information.
• Explain billing and fee structures, delinquent payments, and account status.
• Collect and post payments from customers in cash, check, or credit card; balance cash drawer daily.
• Process routine customer requests and direct non-routine issues to supervisor or staff; initiate work orders for City services.
• Maintain records, perform data entry, file documents, and assist with mail processing.
• Answer incoming utility billing service calls and provide guidance to customers.

Skills

Customer service

Data entry

10-key by touch

Microsoft Excel

Microsoft Word

Bilingual Spanish

Education

High school diploma or GED

Tools

Microsoft Suite

Job description

The City of Bastrop is seeking a friendly Utility Customer Service Specialist I to support daily utility operations, greet residents and visitors, and provide courteous information at the in‑office counter, with an emphasis on accuracy and timeliness.

You will handle account maintenance, billing questions, payments, deposits, and service orders, collaborate with other departments, and maintain records; bilingual Spanish is preferred, and proficiency with Microsoft Office is required.