Utility Billing & Customer Service Specialist I

City of Fayetteville, Arkansas; Fayetteville (AR); On-site; USD 21,000 - 29,000; Full time

Job summary

City of Fayetteville, Arkansas is seeking a Customer Service/Utility Billing Clerk to provide excellent service to residents and staff. You will process new accounts, explain billing processes, and respond to inquiries in person, by phone, or email.

The role requires knowledge of the City's ordinances, basic math, and accurate data entry. Applicants should be able to type 40 wpm, perform 10-key keypad work, and use billing software.

Qualifications

• High School Diploma or GED plus two years of related customer service or cashier experience.
• Pass a criminal background check.
• Basic cash handling principles.
• Effective written and oral communication.
• Ability to explain City services and procedures.
• Tact, initiative and independent judgment in dealing with the public.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Maintain up-to-date knowledge of the City's Code of Ordinances for the division.
• Explain billing processes and respond to inquiries with clear information.
• Present information to customers in person, by phone, or by email.
• Manage and set up new utility accounts and review permit files.
• Use utility maps to locate properties, meters and lines.
• Assist customers with service setup, transfers, or disconnections and handle bad debt matters.
• Process cash, checks, and cards and balance the cash drawer daily.

Skills

Customer service

Cash handling

Typing 40 wpm

10-key (6000 KPH)

Bilingual (English/Spanish)

Computer skills

Office software

Education

High School Diploma or GED

Tools

Utility billing software

Word processing

Spreadsheet software

Document management systems

Job description

City of Fayetteville, Arkansas is seeking a Customer Service/Utility Billing Clerk to provide excellent service to residents and staff. You will process new accounts, explain billing processes, and respond to inquiries in person, by phone, or email.

The role requires knowledge of the City's ordinances, basic math, and accurate data entry. Applicants should be able to type 40 wpm, perform 10-key keypad work, and use billing software.