Utility Accounts Specialist

City of Cedar Park; United States; In loco; USD 26.000 - 39.000; Tempo pieno

Descrizione del lavoro

The City of Cedar Park, Texas, is seeking a customer service oriented individual to support utility customers in person, by phone, and online. You will respond to inquiries, process payments, balance cash, and maintain detailed billing records in our utility billing system.

Responsibilities include establishing new services, transferring accounts, scheduling disconnections, and ensuring billing accuracy while adhering to City policies.

Competenze

• Accounts receivable principles and basic accounting practices.
• Generally accepted accounting principles (GAAP) understood.
• Basic cash-handling and cash management procedures.
• City ordinances and policies related to utility billing.
• Computerized utility billing and accounting systems.
• Standard office equipment and software applications.

Mansioni

• Provide excellent customer service to utility customers via telephone, email, and in person.
• Accept and process utility payments and other fees in person, by telephone, mail, and online.
• Close out and balance cash registers and payment batches daily.
• Issue, enter, track, and process work orders for meter readers and field staff.
• Review meter read data for accuracy and refer discrepancies for correction.
• Assist with scheduled service disconnections and billing documentation.

Conoscenze

Accounts receivable principles

GAAP

Cash handling

Billing knowledge

Communication skills

Data entry accuracy

Formazione

High School Diploma or GED

Strumenti

Utility billing software

Descrizione del lavoro

Job Description Provides excellent customer service to utility customers via telephone, email, and in person; responds to inquiries from customers and City employees regarding utility accounts, fees, services, and billing, and refers customers to the appropriate department as needed. Corresponds with customers in a professional manner and assists with resolving questions and concerns related to utility services and accounts. Accesses, reviews, and maintains detailed customer account information, including customer contact information, account notes, billing history, and other account records; ensures information is accurate and complete. Assists residential and commercial customers with establishing new utility service, transferring service, and disconnecting service. Accepts and accurately processes utility payments and other fees received in person, by telephone, through the mail, and through online payment systems using electronic payment and utility billing software. Processes incoming mail, including operating check-processing equipment. Closes out and balances cash registers and payment batches on a daily basis in accordance with established procedures. Issues, enters, tracks, and processes work orders for meter readers and other field staff. Reviews meter read data for accuracy and refers discrepancies to the Billing Division for correction or further review as appropriate. Assists the Utility Billing Division with scheduled service disconnections. Reviews customer account information to ensure accuracy and completeness of billing for all City field meters. Assists with reviewing and processing utility account information and documentation to ensure compliance with established billing procedures. Maintains familiarity with applicable City ordinances, policies, procedures, and regulations related to utility billing and customer service and remains current on updates and changes. Performs other related duties as assigned.

MINIMUM REQUIREMENTS TO PERFORM WORK:

High School Diploma or GED; and One (1) year of related experience, including customer service and accounts receivable experience, preferably in a utility billing or municipal environment; OR Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.

Knowledge, Skills and Abilities:

• Accounts receivable principles and basic accounting practices;
• Generally accepted accounting principles (GAAP);
• Basic cash-handling and cash management procedures;
• City ordinances and policies related to utility billing;
• Computerized utility billing and accounting systems;
• Standard office equipment and software applications.

• Operate standard office equipment, including computerized cash registers, fax machines, copiers, ten-key calculators, postage machines, mail inserters, and personal computers;
• Use word processing, spreadsheet, data inquiry, and customized utility billing software;
• Provide excellent customer service in a fast-paced environment;
• Accurately handle and reconcile cash and electronic payments;
• Resolve customer issues effectively, negotiate solutions within established policies, and identify and correct account discrepancies;
• Establish and maintain effective working relationships with coworkers, contractors, and the general public;
• Enter and maintain accurate data with strong attention to detail;
• Manage multiple tasks and priorities simultaneously;
• Communicate clearly and effectively, both orally and in writing;
• Demonstrate strong organizational skills, self-motivation, and reliability.

Ability to speak Spanish is preferred.

Estimated hiring hourly range: $18.80-$28.20

The City of Cedar Park, Texas, is a vibrant community situated on the northern border of Austin and just 17 miles from downtown. It is named for an actual park that was a rail stop in the late 1800s. Cedar Park was incorporated as a City in 1973. True to its namesake, Cedar Park now features 46 City-maintained parks within about 1,000 acres of City-owned parkland and 34 miles of trails. Today’s population is about 83,159. Cedar Park is guided by Our People Values: EACH PERSON MATTERS, WE HELP EACH OTHER, WE THRIVE TOGETHER, WE TAKE PRIDE IN OUR PUBLIC SERVICE.

The City of Cedar Park is an equal opportunity employer.

Offers of employment with the City of Cedar Park is contingent upon: Proof of education, certification(s) and experience as listed on the employment application based on the job posting requirements. Satisfactory results from a pre-employment drug screening, criminal history background and driving record check. Legal authorization to work in the United States without sponsorship.* *The City of Cedar Park confirms verification of employment using E-Verify. E-Verify checks the information against records held by the Social Security Administration (SSA) and the Department of Homeland Security (DHS) to confirm whether the employee is legally eligible to work in the U.S. Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. The City of Cedar Park provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at [phone].

For more information about the City of Cedar Park, visit our website at https://www.cedarparktexas.gov

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