Bilingual Utility Customer Support Specialist

City of Bastrop, TX; Spring (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

The City of Bastrop, TX is seeking a Utility Customer Service Specialist I to handle front-line inquiries, open and close accounts, collect payments, and assist residents and departments with billing questions.

This in-office role requires strong communication, basic accounting, and Microsoft Office skills, plus the ability to multitask in a busy environment. Bilingual Spanish preferred; training provided; 8am-5pm schedule.

Qualifications

• Must have strong customer service experience and the ability to interact with the public in person, on the phone, and by email.
• Proficient in basic office software including Word and Excel; capable of data entry and maintaining records.
• Must be dependable, detail oriented and able to work with limited supervision.

Responsibilities

• Greet the public and respond to inquiries via frontline, phone, fax and email in a courteous manner.
• Open new accounts, collect deposits, restore services and update account information.
• Provide information on billing, fees, delinquent payments and account status; communicate clearly with customers.
• Process and post utility payments in various forms and reconcile cash drawer daily.
• Initiate work orders for city services and coordinate with other departments as needed.
• Maintain filing and scanning of documents; ensure accessibility to staff.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High school diploma or GED

6 months to 1 year of customer service experience

10-key by touch

Tools

Microsoft Excel

Microsoft Word

Microsoft Office Suite

Job description

The City of Bastrop, TX is seeking a Utility Customer Service Specialist I to handle front-line inquiries, open and close accounts, collect payments, and assist residents and departments with billing questions.

This in-office role requires strong communication, basic accounting, and Microsoft Office skills, plus the ability to multitask in a busy environment. Bilingual Spanish preferred; training provided; 8am-5pm schedule.