Utility Billing & Accounts Specialist

Wilson County Government; South Wilson (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

Wilson County Government is seeking a Utility Billing Specialist in the Utilities Department. The role handles customer inquiries, processes payments, and maintains billing records with limited supervision from the Water System Director.

The position requires a high school diploma or GED and experience in customer service or billing operations. Candidates should be able to work accurately with computer systems, handle payments, and maintain organized files for efficient service delivery.

Qualifications

• High school diploma or GED with experience in customer service, billing or collections.
• Basic computer and data entry skills required.
• Ability to work with the public and maintain records.

Responsibilities

• Assist customers with billing questions and adjustments.
• Receive, post and record payments and set up utility accounts.
• Enter meter readings and update customer data in the system.
• Prepare and mail utility bills and maintain filing systems.
• Process mail and manage office supplies.

Skills

Clerical knowledge

Accounting terminology

Customer service

Data entry

Mathematical calculations

Interpersonal communication

Billing operations

Education

High school diploma or GED

Tools

MS Office

Job description

Wilson County Government is seeking a Utility Billing Specialist in the Utilities Department. The role handles customer inquiries, processes payments, and maintains billing records with limited supervision from the Water System Director.

The position requires a high school diploma or GED and experience in customer service or billing operations. Candidates should be able to work accurately with computer systems, handle payments, and maintain organized files for efficient service delivery.